Frequently Asked Questions

What is SmartReader?

SmartReader is a qualitative Text- Analysis Tool that you can use to generate deeper insights from open ends. Smart Reader gives you the freedom to classify text into topics and generate sentiment, specific keywords, nouns and adjectives from your text.

Who should use SmartReader?

If you are someone who needs to understand large amount of text from customer feedback, emails, social media posts, customer care transcripts, qualitative surveys etc, this tool is perfect for you.

Why do I need to train my data?

Smart Reader uses Deep Learning to understand the context and domain of your text. To select topics that can exhaustively classify the open-ends, AI needs to first learn from the data. It suggests topics, sub-topics and preforms classification based on this learning.

What happens when I retrain the model on new data?

A model must have plenty of data from the same domain to accurately understand and analyse the text. With more data coming in for training, the model becomes domain expert.The larger the training data set, the greater the accuracy of the predictions.

How do I use the API key provided?

For developers, who have already trained a model we provide API keys to plugin their servers and seamlessy use it.APIs can add significant value to your research fabric and analysis by automatically tagging and classifying datasets and by optimizing and customizing your search experience.

How long does it take for a model to become trained on my data?

The time taken is completely dependent on number of rows(Each row consists of 600 characters) in your data and the number of files currently in queue. Once the training is complete, we will send you an email.

What if I accidentally close the browser while the training is still going on?

Don't worry, your model is safe. You can always come back to check the status of your model on your dashboard. Training usually takes a few minutes.

Can I change my categories after setting them up?

Yes, you can reset your topics and sub-topics at any time. Remember that you exhaust credits every time you download the analysed results.

How many rows with can I analyse for free?

SmartReader is a qualitative Text- Analysis Tool that you can use to generate deeper insights from open ends. Smart Reader gives you the freedom to classify text into topics and generate sentiment, specific keywords, nouns and adjectives from your text.

Is there a demo? How do I test it?

You can sign up for a free account to test SmartReader. In the free account, you will get access to all features for a trial period of 14 days.

I have a ParallelDots account. Can I use the same account for SmartReader?

Yes, you may use the same login email and password to access SmartReader.

How can I upgrade my account?

You can upgrade your account by attaching a credit card here.

How can I create an account?

Please sign up to create an account.

How can I reset my password?

In case you forget your password, or would like to change it, please click on 'Forgot password'.

Can I deploy this model on my server?

Yes, that can be done. Please write to contact@paralleldots.com describing your use case and we'll get back to you ASAP.

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