SmartReader trains on your data and recommends relevant topics or themes which
emerge from your consumers’ voice. It is fully customisable.You can choose and describe the topics as
you seem fit, and test your results after each iteration.
SmartReader categorises all verbatim consumer reviews, survey responses, customer
support interaction transcripts, emails etc. into topics of your choice.With relevant categories, you
can sort through large pieces of text without having to actually go through any of it.
With SmartReader you can deep dive into the sentiments of your users and find out
what is actually generating satisfaction and dissatisfaction.You can dissect your customers based on
how they talk about each topic, and how their voice affects your brand value.
Rows of text analysed
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Frequently Asked Questions
What is SmartReader?
SmartReader is a qualitative Text- Analysis Tool that you can use to generate
deeper insights from open ends. Smart Reader gives you the freedom to classify text into topics and
generate sentiment, specific keywords, nouns and adjectives from your text.
Who should use SmartReader?
If you are someone who needs to understand large amount of text from customer
feedback, emails, social media posts, customer care transcripts, qualitative surveys etc, this tool is
perfect for you.
Why do I need to train my data?
Smart Reader uses Deep Learning to understand the context and domain of your
text. To select topics that can exhaustively classify the open-ends, AI needs to first learn from the
data. It suggests topics, sub-topics and preforms classification based on this learning.